Terms and Conditions

Terms and Conditions

Last updated: 1 August 2019

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.motherland.africa website (the “Service”) operated by Vryheid Country Furniture (“Motherland” ,”us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

General

Detailed Description of Goods and Services

Motherland is a business in the furniture and décor industry that manufactures home and office furniture, and supplies home and office décor:

  • Manufacture of solid wood furniture:
    • Bedroom Furniture
    • Diningroom Furniture
    • Lounge Furniture (excluding couches and sofas)
    • Outdoor Furniture
    • Office Desks, credenzas and bookcases
  • Suppliers of
    • Home and office décor and accessories like lamps, rugs, throws, pillows, vases, baskets, etc.
    • Office Chairs
    • Upholstered sofas, couches and occasional chairs

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, contact details and addresses.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Motherland.

Motherland has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Motherland shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Variation

Motherland reserves the right, at its sole discretion, to modify or replace this agreement at any time without notice. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Company Information

This website is run by Vryheid Country Furniture (Pty) Ltd (Private Company) based in South Africa trading as Motherland and with registration number 1999/000197/07 and one Director.

Customer Privacy

Motherland shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

You can view our full Privacy Policy here.

Responsibility

Motherland takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Motherland chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1 Handel Street, Vryheid, 3100, South Africa.

Orders

Delivery Policy

Orders will not be processed or shipped, and all goods will remain the property of Motherland until paid in full and funds are reflecting in our, or our Merchant’s, bank account. Once paid, requests will be processed within 2 business days and confirmed by way of purchase order, which will include your billing and contact details, order number, products ordered, delivery address, all costs, method of delivery (dependant on products ordered) and estimated delivery date.

Payments

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for Motherland via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Motherland separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

Refunds, Cancellations, Exchanges and Returns Policy

Cancellations

Subject to stock availability, Motherland reserves the right to cancel an order in part or in full, and should we do so, will refund the order in full within 30 days.

Orders prior to shipping may be cancelled. However Motherland reserves the right to charge a cancellation fee of up to 10% to cover pre-dispatch and administration costs.

Orders may not be cancelled once dispatched.

Refunds and Exchanges

Once goods have been dispatched, no refunds will be made, but the product may be exchanged for other items, or the credit kept on your account, subject to the following:

  • Proof of purchase must be provided
  • Product must be unused, in its original packaging and in the condition you received it
  • Product may be exchanged for other items, or the credit kept on your account
  • Cost of return and deliveries will be for the account of the client

Guarantee

21 Day Repair Policy: when a product is still under guarantee, we undertake to repair the product within 21 days.  However, if the Motherland or the repair agent cannot find the necessary parts within 21 working days, Motherland will exchange your product with a similar item.

Stock Availability; although every effort is made to ensure stock is available, circumstances beyond either our, or our supplier’s control may cause delays, but we will always endeavour to provide the repair or replacement within the shortest time period.

However, repairs / replacements are subject to the following:

  • Proof of purchase must be provided
  • Product defect or damage must not be due to negligence or intentional / unintentional damage.

Legal

All content included in or made available through Motherland.Africa; such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Motherland. This material is protected by South African and International copyright laws. All of the content included in or made available through Motherland.Africa is the exclusive property of Motherland and protected by South African and international copyright laws.

Trademarks

“Motherland” and related icons and logos are registered and/or in the process of being registered trademarks or trademarks or service marks of Motherland and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

Other Intellectual property

Motherland is the sole owner or lawful licensee of all the rights and interests of the website Motherland.Africa You agree not to infringe any or all of the title, ownership and intellectual property rights of Motherland.Africa. You hereby indemnify Motherland to the extent of any breach of intellectual property rights by or through your use of Motherland.Africa. All rights not otherwise claimed under the Terms or by Motherland are hereby reserved.

Proper Use and Access

You shall not engage in any activity directly or indirectly which undermines the integrity of the computer systems, networks and/or other electronics of Motherland and/or of other users of Motherland. You shall not gain and/or attempt to gain unauthorized and/or unlawful access to Motherland’s computer systems and networks and/or any and all data or information therein. You agree to use Motherland for your personal use only and shall in no event use any or all of the information; text, images, graphics, video clips, sound, directories, files, databases, listings etc. obtained on or through Motherland for commercial purposes of any sort, nor for copying, reproducing, downloading, compiling whether directly or indirectly.

Contact Information

Company Physical Address: 1 Handel Street, Vryheid, 3100

Email: info@motherland.africa

Telephone: +27 (0) 72 641 6704

If you have any questions about these Terms, please contact us.